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Frequently Asked Questions
If you have a question that is not covered below, please let us know. We care about your custom.
Lead Times
The length of time taken to complete your order will depend on its complexity and the time of year it is placed. Our products are seasonal and it will take longer to produce an order during the summer. We will be happy to give you an indication of current lead times if you contact us. However around 10 days is a good indication.
Samples
For stock lines we can send a sample to you. For bespoke items (eg specific complexed design rugby etc. socks) it is not possible to provide a sample always. Established customers it is a pleasure.
Privacy Policy
We will only collect any information about you lawfully in accordance with the Data Protection Act 1998.
The only reason for collecting information is a) to process your order and b) to give you the best service.
All marketing emails from us will give you the opportunity to refuse further such emails and if this is your choice we will remove your details from our list immediately.
We do NOT provide your details to any other traders or organisations
The type of data we collect includes your name, address, phone number and email address
The information we hold will be accurate and up-to-date. If it is wrong please email us and we will correct the details immediately
We may use technology to track the patterns of behaviour of visitors to our site. This may involve the use of "cookies" which would be stored on your browser. You can usually modify your browser if you wish to prevent this happening.
Care of sock fabrics
Problems mostly arise concerning shrinkage or staining. The main factors contributing to shrinkage are heat and excessive agitation.
Do not wash at too high a temperature. 30°c is adequate for nearly all circumstances and use an appropriate wash cycle.
Always wash similar colours together
It is very rare for a colour to "run" unless an item of a different composition (e.g. Shirts and Shorts) has been left in the wash with a batch of socks.
Do not leave damp socks together for any length of time as this can cause dye transference.
Excessively muddy socks should be rinsed immediately and then soaked in cold, soapy water (hot water can cause stains to set), then washed as normal.
Do not overload the washing machine as this will restrict the washing action. Do not tumble dry socks no matter what.
VAT
The prices on our website do not include VAT except VAT must be added on 6-11 and XL Sizes 12-3 and 3-6 do not attract VAT.
Socks Size Guide
Although measurements are approximate, you can gauge what size socks(s) you need from this chart.
| Size Guide |
UK Shoe Size |
European Shoe Size |
US Shoe Size |
Foot Measurement (A) |
|
Mens |
7 - 12 |
41 - 47 |
7.5 - 12.5 |
25.5 - 29.5 cm |
Youths |
3 - 6 |
36 - 40 |
4 - 6.5 |
22 - 24.5 cm |
Boys |
12 - 3 |
30 - 35 |
12.5 - 3.5 |
18 - 21.5 cm |
Delivery
We make a standard charge of £10.00 + VAT for delivery to addresses in the mainland UK. This charge is made regardless of order size and also applied to all BFPO addresses.
Below are the prices for delivery to addresses outside mainland UK. The price for volume orders will therefore be adjusted to include the additional charge.
Northern Ireland: £20 + VAT
Channel Islands, Isle of Man, Republic of Ireland: £25 + VAT
Spain, France, Germany, Italy, Netherlands, Belgium, Austria, Portugal: £30 + VAT
Sweden, Norway, Switzerland: £40 + VAT
USA, Canada: £70 + VAT
For deliveries to other countries not on the above list, please contact us for details and prices.
We use various courier services to deliver our packages and will be able to provide you with a tracking number if you need one.
We can make any design - it's your call
Samson Socks supplies top quality sport socks, manufactured by us to
your specification. We have years of experience and hundreds of satisfied customers, as the comments below prove. Whether you need a rugby socks for
your club, school team, university or company, give us a call.
Schools and Colleges - all goods supplied on account. Contact us for details.
To get started, use the links at the top of the page.
Who are Samson Socks?
Here are some facts about Samson Socks:
- Operating since 1981
- 10 Employees
- Serves 1,850 retail & trade customers
- 12 UK & major international sports brands
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